Welcome! Worldwide shipping available!  

Shipping policy


SHIPPING

We are glad to bring our customers great value and service. That’s why we provide shipping from our warehouses in Asia, Europe or USA by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

mysecretparadise is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. If Any mistake please send us an email before 12 business hours so we can change information manually.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates (including COVID-19 impact):

Location

*Estimated Shipping Time

United States

15-35 Business days

Canada, Europe

15-20 Business days

Australia, New Zealand

20-40 Business days

Central & South America

15-35 Business days

Asia

15-20 Business days

Africa

20-40 Business days

 Max delivery time – 40 business days.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mysecretparadise.com or by mail using the details provided below:

www.mysecretparadise.com is a website edited and operated by ECOMCOPY CONSULTING LLC which headquarters adress is : 2105 VISTA OESTE NW STE E 
ALBUQUERQUE, NM 87120, USA. Registrated with EIN: 86-3166112

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