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Refund policy


Return Policy
We have a 15-day right of return: you have 15 days from receiving products for returns.

For a return to be valid, the product must be in the same condition as when it was received, unused, with labels and in the original packaging. You also need a receipt or proof of purchase.

Mysecretparadise does not cover return costs. And we are not responsible if the parcel is lost in the way.

To start a return you can contact us at info@mysecretparadise.com. If your return is approved, we will send instructions on how and where you can send your package. Items sent back to us without our first receipt and request for return will not be accepted.

You can always contact us regarding returns at info@mysecretparadise.com.

We are not responsible if the item is not received or damaged during transportation.


Broken goods
Check your item when you receive it, and contact us directly if the item is defective, damaged or if you have received the wrong product, so that we can identify the problem and correct it.

Exceptions / goods without right of return
Some types of items cannot be returned, such as custom items (special products or personal items) and hygiene products (such as beauty products and underwear). Contact us if you have questions or concerns regarding your specific item.

Unfortunately we cannot accept returns on discounted items or current cards.

Exchange
The fastest way to exchange the item you want is to return the item you have already purchased, and that you then place and order the desired items when the return is received.

Refunds
We will notify you when we have received and checked your returned items. We will then notify you if your return is approved. Once we have approved, we process the refund within ten business days using the payment method you used at the time of purchase. Please note that it may take a while independently of our for the bank or credit card company to process and issue the refund. Please refer to those independant entities.

 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mysecretparadise.com.


www.mysecretparadise.com is a website edited and operated by ECOMCOPY CONSULTING LLC which headquarters adress is : 2105 VISTA OESTE NW STE E, ALBUQUERQUE, NM 87120, USA. Registrated with EIN: 86-3166112

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